Welcome to the Dragon's Hoard Gaming FAQ! We're all about making your workbench or gameroom setup more organized and awesome with custom 3D printed Gridfinity-compatible organizers, display stands, two-tone prints, magnetic features, and retro gaming goodies. If your question isn't here, hit us up via our Contact Us page.
General & Orders
How long does it take to get my order?
Since everything is made to order right here in Kerrville, TX, lead times vary by item and current queue. Most 3D prints ship in [2-3 business days] after order placement, plus standard shipping wait times. Custom requests or larger batches may take a bit longer, feel free to ask!
What about shipping costs and times?
Shipping is calculated at checkout based on location and order size (USPS Priority Mail or similar for most items). We ship from Kerrville, TX—domestic US usually arrives in [2-5 business days]. International shipping available—contact us for quotes. Free shipping thresholds or flat rates coming soon!
What is your return or refund policy?
[Your policy here – e.g., We stand behind our handmade items. If there's a manufacturing defect, contact us within 14 days of receipt with photos for replacement or refund (minus shipping). Custom orders are final sale unless defective. No returns on digital Patreon files.]
Can I request custom designs, sizes, or colors?
Yes—we love custom work! Whether it's a unique Gridfinity organizer size, special color combo, two-tone layout tweak, or something for your retro setup, just message us with details (product links, photos, or sketches help). We'll quote time and pricing. Turnaround depends on complexity.
3D Printed Products
What is Gridfinity and how do your organizers work with it?
Gridfinity is a popular modular storage system using a standard 42mm x 42mm grid. Our 3D printed organizers snap perfectly into any Gridfinity baseplate for customizable, expandable setups. Perfect for displaying and organizing tools, parts, cables, or your collection!
What materials and colors do you use?
For now, all our 3D prints use high-quality Bambu Labs PLA Basic filament—strong, low-warp, and eco-friendly. Available colors: Jade White, Black, Cyan, Bambu Green, Yellow, Orange, Red, Indigo Purple, Blue, Gray, Hot Pink. Want something different? Message us for custom options—we're happy to check availability!
What are the Finish options (Solid vs Two-Tone)?
Solid Color: Printed in one filament color for a clean look. Two-Tone: Dual-filament printing with a base color plus contrasting trim/accents for better visibility and style (+ upcharge; see product variants for exact pricing). Great for making sections pop on your workbench!
Can I add magnets to my organizer? Is it compatible with other baseplates?
Yes! Add powerful 30mm × 2mm neodymium disc magnets (hidden, no-glue install, north pole up) for extra stability on tall or compact designs—helps with grid alignment and prevents tipping.
Important: Our custom magnet feature is compatible only with our own Magnetic Baseplates. We do not guarantee performance with any other magnetic surfaces or designs. Pair it with our Magnetic Baseplate for the best results!
Do you offer digital STL files for self-printing?
Absolutely! Join our Patreon ($5/month tier) for unlimited personal and commercial access to our STL files while subscribed. Perfect if you have your own printer!
Decals
Do your decals work with specific retro systems?
Our hand-recreated decal sets are designed for popular 8-bit and 16-bit vintage consoles/systems (images show compatibility with blurred examples). Full sets for easy application—check product pages for details. Bulk discounts available for multiple sets!
Hoard Items
Are your upgraded consoles or retro cartridges available?
Yes, occasionally! We have a hoard of cleaned retro cartridges and refurbished/upgraded systems ready in batches. These aren't the main focus but great for quick boosts—check the "Upgraded Systems" or "Retro Cartridges" collections. Stock rotates fast, so grab 'em when you see 'em!
Still have questions? Contact us—we're retro gamers too and love helping out!
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