FAQ

Frequently Asked Questions

How does your mail-in installation service work?

• Ensure that your console is fully operational and compatible with the selected service. The "Compatibility" section on the service page lists all compatible models.
• Add the service to your cart and complete checkout.
• During checkout, you'll select your preferred return shipping carrier: UPS, USPS, or FedEx. This helps us prepare your shipping options for when your project is completed.
• After placing your order, you'll receive an email with detailed shipping instructions.
• Shipping your console to us is your responsibility. We recommend using insurance, as we are not liable for damaged or lost packages. Please package your console securely to prevent damage during transit.
• Please only send the console and any required parts or kits for the selected service. Do not include power/AV cables, controllers, or games unless specified for an additional service (e.g., PSU refurbishment for Nintendo 64).
• We prefer that the console is not drop-shipped from platforms like eBay. It's crucial to ensure the console works as intended before sending it to us for service.
• Upon receiving your console, we'll verify its safe arrival and confirm that all necessary parts and kits are included. We’ll inspect the console to ensure it is ready for the requested service.
• If we identify any issues during inspection that may affect the service or the performance of your console, we'll promptly contact you with a detailed explanation and a quote for any necessary repairs or additional services. Work will only proceed with your approval.
• Your console will be added to our service queue and processed in the order it arrives. You’ll receive updates via email throughout the process.
• Once the service is completed, we’ll provide shipping quotes from your selected carrier. After you confirm your preferred shipping method, we’ll send an invoice for the shipping cost. Your console will be shipped once the invoice is paid, and tracking information will be provided.

What types of installation services do you offer?

We offer a variety of installation services for retro gaming consoles. You can find a detailed list on our Services page. If you don't see a specific service listed, please contact us before placing your order. We're happy to discuss custom requests or additional services to meet your needs.

How do I know if my console is compatible with your services?

Each service page on our website includes a "Compatibility" section listing all compatible console models. Please review this section before placing your order. If you’re unsure, contact us for guidance. If an incompatible console is sent, you’ll be responsible for providing a compatible model or arranging an alternative solution. In such cases, additional shipping costs may apply.

Can I send multiple consoles in one order?

Yes, you can send multiple consoles in a single order. The shipping cost for each console will be calculated based on your selected carrier and any additional insurance. Overpayments for shipping will be refunded if applicable.

Do you provide the parts for installation services?

No, all necessary parts or kits must be provided by the customer. For add-on services listed on our website, we specify whether additional parts are included in the service.

Do you offer any warranty or guarantee for your services?

Yes, we provide a 1-year warranty on the workmanship for all standard services. Choosing the "Full Service" option extends the warranty to cover the entire console for one year. Note that our warranty does not cover parts or kits provided by the customer.

What is your process for handling refunds or returns?

All sales are final. For mail-in services, refunds are not offered due to the labor-intensive nature of the work. For Shop items, returns are not accepted. Please contact us immediately if you have concerns about the service or product you received, and we’ll work to address them.

What happens if my console is damaged during shipping to your facility?

We are not responsible for damage during shipping to our facility. Please package your console securely and consider insuring it for the full value. For return shipping, we take extra care to package your console securely and offer insurance options at checkout.

How long is your turnaround time?

Turnaround times are estimates and listed on the "Services" section banner of our website. Completion times may vary based on order volume, complexity, or unforeseen challenges.

Do you offer expedited services?

Yes, we offer expedited services for an additional fee. Please contact us to arrange this option. Availability depends on our current workload.

What payment methods do you accept?

We accept all major credit and debit cards via Shopify's secure checkout. Shop Pay Installments are also available for eligible orders. PayPal is not accepted.

How can I contact you?

You can reach us through the Contact page on our website. We’re happy to assist with any questions or concerns you may have.